from order to delivery (the process)
There is no hidden clauses or gray areas in our dealings.
We try to make the process as easy, safe and crystal clear as possible all the way.
These are the steps we take (from your enquiry to our delivery):
INDUSTRIAL PRINTING
> YOU MAKE AN ENQUIRY!
> WE TEST THE PRODUCT'S PRINTABILITY, GIVING YOU A QUOTE ON THE SPOT.
> YOU ACCEPT THE QUOTE.
> WE PRODUCE ARTWORK.
> WE RUN A SAMPLE RUN.
> WE RECEIVE 50% DEPOSIT OF THE VALUE OF THE QUOTE.
> WE PRODUCE & DELIVER.
COMMERCIAL PRINTING
> YOU MAKE AN ENQUIRY!
> WE CHECK WITH OUR PRODUCT SUPPLIER FOR STOCK AVAILABILITY.
> WE COME BACK TO YOU, GIVING YOU A QUOTE ON THE SPOT.
> YOU ACCEPT THE QUOTE.
> WE PRODUCE ARTWORK.
> WE RUN ONE SAMPLE (AT NO COST TO YOU).
> WE RECEIVE 50% DEPOSIT OF THE VALUE OF THE QUOTE.
> WE PRODUCE & DELIVER.
low price
Place your order today with confidence that you'll get the lowest price in the South African market.
The focus of our business is rather industrial than commercial pad & screen printing.
That is why we keep a basic “product range” of promotional items in very aggressive prices.
Our aim is 100% customer satisfaction and service orientation is what we thrive for.
service & support
While PALPROM SA is revolutionizing the Promotional Products industry in South Africa by utilising the power of the Internet, we understand that one thing will always be true, great customer relationships are the heart of every successful company.
Our mission is to provide the best Customer Service you've ever experienced in any industry.
Our 100% SATISFACTION approach in everything we do is the way we choose to operate.
We want you to communicate to us, any questions or concerns of yours, at any given time.
Before you order, during the time we process your order or after you receive your order.
We are here for you.
100% satisfaction
PALPROM SA wants you to be completely satisfied with our deal.
To ensure we meet this standard, we offer only premium, branded merchandise.
If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order*. Just call 011-6407180 or email us within 30 days of your purchase's arrival and we will resolve the issue.
 If you have any comments, praise, criticism, or a suggestion on how we can better serve you, please contact us: Tel: 011-6407180 / Fax: 011-4851768 / or e-mail us.
* Refunds ALWAYS require merchandise return.
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