Production timing: Normal production for any order takes (+/-) 2 weeks.
Urgent orders: We can rush the production of your order if you need to have it produced much sooner. An additional 15% on the price needs to be added in order to cover PALPROM SA from additional expenses.
Printing: PALPROM SA performs Pad Printing or Screen Printing on almost any surface.
Colors and logo layouts are approved by the customer on presentation of artwork by the representative or on e-mail.
Pricing: Quotes are generated only by PALPROM SA’s head office. All quotes (on paper / e-mail) are valid for 21 days. The customer approves (by signing) the quote and places an official order with our representative, or sends quote & order - by fax or email - to PALPROM SA. Signed quote and Official order are accompanied by proof of payment of the order’s value.
Artwork: Your custom logos and art in general, must be sent to us formatted as "pdf" or “vector” files. Artwork must be sharp in detail. If you are emailing your artwork, make sure the subject line on your email contains your company's name only and in parenthesis (artwork). Include your details (contact person, telephone number) as well as the desired PANTON colors for the print. We will scale all artwork to available imprint area unless customer requests specific sizes. We mainly work with Corel Draw 13.
Permission to Reproduce Art: By placing an order with PALPROM SA, you - the client - automatically warrant that we have the right to reproduce any submitted design or logo and that PALPROM SA is not liable for any possible claims against the reproduction of any artwork.
Cancellations: Orders can be cancelled within 24 Hrs from the time the original order was placed (a R200.00 cancellation fee applies), otherwise a 50% fee will be charged to cover any work done up to the time of cancellation.
Over/Under-runs: PALPROM SA reserves the right to produce and deliver 3% over or under the ordered quantities.
PALPROM SA will not be liable of any costs or inconvenience you may occur from late order deliveries, if we do not receive within 48hrs an approval from you on that production proof sample.
Repeat Orders: In order to make sure we duplicate previous orders, you - the customer must give us all possible references of your previous order (order / invoice number, date, product specs, etc).
Proof of receipt of order: You should receive proof of receipt of order within 24hrs from us. If not, please contact PALPROM SA and enquire.
Shipping: We ship all orders F.O.B. PALPROM SA reserves the right to choose the freight company, choosing the most reliable & economical one. You need to provide us with complete & accurate PHYSICAL delivery address. PALPROM SA will not take responsibility for delayed shipments.
Methods of Payment: Bank EFT - electronic money transfers are accepted.
Online Photography: The pictures of products you see online may not match exactly to the color of actual items because of the computerized digital image process.
Typographic Errors: PALPROM SA does not take responsibility for typographic or pictorial errors, if those errors do reflect on the artwork proofs the client signed prior to the printing process.
We reserve the right to adjust / correct any prices or to substitute listed products. We may change specifications and descriptions without notice.